Paessler reports half of companies not using monitoring tools are sometimes alerted to issues by customers

Paessler reports half of companies not using monitoring tools are sometimes alerted to issues by customers

Yesterday, Paessler revealed findings of research they commissioned, suggesting that businesses in the UK are wasting valuable time resolving common network problems, resulting in several hours a week of unproductive downtime.

The research found that common network issues require more than 2 hours per week to be solved and this across almost half (43%) of organisations that don’t use a network monitoring tool. Almost 10% of the organizations that don’t use a network monitor spend more than 5 hours a week resolving these problems, and this now is considerable effort spent on common problems.

The worst part though is that survey also found that almost half (46%) of organisations that don’t use a network monitor said they are sometimes alerted to issues either by staff working outside of the IT department, or, alarmingly, by customers or clients.

The survey suggests SMEs face the greatest risk as 41% of them are not currently making use of a network monitoring tool.

Dirk Paessler, CEO of Paessler, says: “For SMEs this is very concerning, as the loss of even one client or customer due to issues with IT infrastructure can be enough to have a catastrophic effect on a business’s stability and prospects.”

The survey also highlights that employees using their own devices on the network is the most significant potential strain on the SME IT network, reflecting rapid growth in the ‘bring your own device’ (BYOD) trend.

2016-10-24T07:47:46+00:00 Sep 25th, 2014|Categories: Breaking News|Tags: |Comments Off on Paessler reports half of companies not using monitoring tools are sometimes alerted to issues by customers

About the Author:

Christos Rizos is a Network, Systems and Applications Management expert with 20+ years experience in the technology domain, providing consulting services to Vendors and Operators around the world.