NICE was the consecutive market leader in 2011 and 2012 and 2013 in PSIM. More than 5,000 enterprise class customers around the world, including 9 out of the top 10 U.S. cities, NYPD, New Jersey Transit, FAA (Federal Aviation Administration), Eiffel Tower, Beijing Metro, Dallas Fort Worth Airport and many more in the government, public safety, transportation, critical infrastructure and enterprise campus sectors, entrust their security and safety needs to NICE. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
NICE’s offerings for the enterprise and security sectors serve three main needs: improving business performance, decreasing financial risk, and enhancing safety and security. NICE solutions capture interactions, transactions and video surveillance from multiple sources, including telephones, CCTV video feed, emergency services radio communications, emails, chat, social media, and more. They provide valuable insight about the business or security situation by applying real-time, cross-channel analytics to realize the intent of customers, criminals and terrorists, or fraudsters, to enable proactive response for real-time impact.
NICE has segmented its offerings in three areas, Enterprise, Financial and Security.
The Enterprise offerings are about using advanced IT techniques and technologies in the area of analytics, to increase revenue and customer satisfaction. The Financial offerings (Actimize) are about mitigating financial risk.
The NICE Security offering addresses the needs of governments and enterprises with intent-based solutions for fighting crime and terror, by anticipating, managing and mitigating safety, security and operational risks. The offering enables capture, analysis and correlation of data from multiple sensors and systems, including audio, video, radio, geo-location and web, providing a framework for fusing data silos into a single, holistic operational view. NICE Security solutions empower organizations to act effectively in real time to prevent, manage and investigate incidents, ensuring fast resolution and debriefing, and continuous security improvements. NICE Security solutions are deployed worldwide in transportation systems, critical infrastructures, city centers and enterprise campuses.
NICE Situator (PSIM solution)
Designed for deep integration to allow complete functionality of all disparate technologies, NICE Situator is modular and customizable physical security information management system, giving security organizations the flexibility they need.
NICE Situator’s generic gateways and open architecture make it fast and easy to integrate existing and future security devices and systems including access control, video systems, perimeter intrusion sensors, location tracking (RFID, GPS), panic buttons, environmental sensors, communication devices and many other systems and data sources into one unified platform. Additionally, NICE Situator ‘connects the dots’ between these physical security information managementsystems by correlating seemingly unrelated alerts into a single incident.
NICE Situator presents a Common Operating Picture with real-time alerts and information from all integrated systems in an intuitive multi-layered Geographical Information System (GIS)-based display. Using any number of aerial photos, maps, floor plans, CAD drawings or 3D models, you can continuously monitor and interact with all systems, people and assets.
Pre-planned NICE Situator response workflows are activated both automatically and on-demand in the NICE Situator Control Room application and by field personnel using the NICE Situator Mobile application running on PDAs and other mobile devices. Automatic tasks and response workflows can be scheduled or activated by event-driven rules triggered by alerts from virtually any type of security, safety and facility management device monitored by NICE Situator, ensuring a consistent response across the enterprise.
All activities managed by NICE Situator are organized in a single incident file. Not only does this reduce paperwork and enable comprehensive “big picture” debriefing and incident analysis for improvements, it also provides evidentiary-quality reports for external authorities.
- Manages assets and resources across a vast number of locations
- Unifies incompatible systems and avoids costly ‘Rip & Replace’
- Enables consistent responses across all facilities
- Consolidates resources
- Anticipates illicit intentions and mitigates their risk and impact
- Ensures regulation compliance
- Shares information effectively and immediately with external agencies
- Resolves incidents quickly and efficiently
- Facilitates the investigation and prosecution of offenders
- Provides a smooth migration path from legacy to new technologies