NICE’s offerings for the enterprise and security sectors serve three main needs: improving business performance, decreasing financial risk, and enhancing safety and security. NICE solutions capture interactions, transactions and video surveillance from multiple sources, including telephones, CCTV video feed, emergency services radio communications, emails, chat, social media, and more. They provide valuable insight about the business or security situation by applying real-time, cross-channel analytics to realize the intent of customers, criminals and terrorists, or fraudsters, to enable proactive response for real-time impact.
NICE has segmented its offerings in three areas, Enterprise, Financial and Security.
The Enterprise offerings are about using advanced IT techniques and technologies in the area of analytics, to increase revenue and customer satisfaction. The Financial offerings (Actimize) are about mitigating financial risk.
The NICE Security offering addresses the needs of governments and enterprises with intent-based solutions for fighting crime and terror, by anticipating, managing and mitigating safety, security and operational risks. The offering enables capture, analysis and correlation of data from multiple sensors and systems, including audio, video, radio, geo-location and web, providing a framework for fusing data silos into a single, holistic operational view. NICE Security solutions empower organizations to act effectively in real time to prevent, manage and investigate incidents, ensuring fast resolution and debriefing, and continuous security improvements. NICE Security solutions are deployed worldwide in transportation systems, critical infrastructures, city centers and enterprise campuses.
NICE Situator is an advanced physical security information management (PSIM) solution that enables situation planning, response and analysis for the security, safety and emergency markets where the risk of human error can lead to financial loss, injury and damage to public image. By integrating and correlating information from multiple and diverse systems across the organization and coordinating response actions, NICE Situator ensures that everyone in the operational chain knows what is happening and what to do.
Designed for deep integration to allow complete functionality of all disparate technologies, NICE Situator is modular and customizable physical security information management system, giving security organizations the flexibility they need.