The recent TMForum’s Digital Transformation conference at Nice France, focused on the Telco operator and Communication Service Provider (CSP) that is now transforming to Digital Service Provider (DSP), and the new need for staff with digital skills. But what are these DSPs trying to achieve?

Zero Touch

is the key factor to achieve the required operational agility

Zero touch is a feature that allows the devices to be provisioned and configured automatically, eliminating most of the manual labor involved with adding them to a network.


of change increases rapidly with the introduction of DevOps

DevOps is the combination of cultural philosophies, practices, and tools that increases an organization’s ability to deliver applications and services at high velocity


provide a large part of the cloud native characteristics

Microservices is a software development technique that structures an application as a collection of loosely coupled services. In a microservices architecture, services are fine-grained and the protocols are lightweight.

Machine Learning

shifts operational process focus to insights and content

Machine learning is a subset of artificial intelligence in the field of computer science that often uses statistical techniques to give computers the ability to “learn” with data, without being explicitly programmed

Staff re-training towards software

Staff of the Digital Service Provider needs to be re-trained at a massive scale for software-related new technologies. But what are these new technologies and their related skills?

New skills include AI,software, Analytics, Agile and the latest and more impressive example is British Telecom (BT) that is laying off 30.000 employees and is hiring new digitally skilled.

The most efficient way to do that re-training, is by creating excellence centers, staffed with newly-hired experts capable to train the rest employees.

The Impact of 5G on Digital Service Provider

The introduction of 5G will have a big impact and will accelerate the adoption of new technologies. Deep convergence of industries is to be expected, and 5G introduction will be a strategic point in time to redefine the network.

AI, Machine Learning & DevOps key to Digital Transformation

AI, machine learning and DevOps are the most important new technologies as they automate processes.

The role of human-touch is changing due to new innovations. We expect to see a transformation of the Network Operation Centers (NOC) to Programmable Operation Centers (POC)! Experts with valuable troubleshooting and problem-solving skill-sets are going to be replaced by  code experts of operational processes.

Manual tasks are going to be replaced by code that is modular, automatically tested and re-usable.

As it all comes down to culture, the DSP culture needs to be focused on ICT and DevOps in order to succeed.